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Implementing Cisco’s technologies successfully is only part of what needs to happen to get an effective return on investment. Making sure that end users of the solution know how to use it effectively is what drives customer satisfaction, maximises utilisation and drives efficiency all leading you towards achieving the planned ROI.
We can help with end user telephony training both on line and in person with services covering end users and administrators. We also have services covering the effective use of Cisco’s TelePresence systems.
Handset Only
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Content Overview
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Sessions
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Room Requirements
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• Phone Layout
• Phone Features
• Call Functions
• User Option Web Pages
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1 Hour
Up to 10 delegates per session
5 Sessions per day
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6 Handsets
1 PC
1 Projector
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Handset and Unity Voicemail
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Content Overview
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Sessions
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Room Requirements
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• Phone Layout
• Phone Features
• Call Functions
• Unity Voicemail
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1.25 Hours
Up to 10 delegates per session
5 Sessions per day
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6 Handsets
1 PC
1 Projector
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Handset and Unity Voicemail/Unified Messaging/CCM User Web Page
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Content Overview
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Sessions
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Room Requirements
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• Phone Layout
• Phone Features
• Call Functions
• CCM User Option Web Pages
• Voicemail/Unified Messaging
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1.5 Hours
Up to 10 delegates per session
4 Sessions per day
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6 Handsets
1 PC
1 Projector
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Handset ,Voicemail and Additional Software (e.g) Personal Assistant/IPMA/Conference Connection
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Content Overview
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Sessions
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Room Requirements
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• Phone Layout
• Phone Features
• Call Functions
• User Option Web Pages
• Voicemail/Unified Messaging Personal Assistant/IPMA/Conference Connection
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1.5 Hours
Up to 10 delegates per session
4 Sessions per day
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6 Handsets
1 PC
1 Projector
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Cisco Attendant Console/ARC
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Content Overview
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Sessions
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Room Requirements
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• Console Layout
• Handling Calls
• Using Menu Bar
• Using Call Control Window
• Using Speed Dial
• Using Directory Window
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3 Hours
Up to 4 delegates per session
2 Sessions per day
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1 Attendant Console
3 Handsets
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UCCX Sessions - Agent
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Content Overview
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Sessions
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Room Requirements
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• Agent Desktop Overview
• Agent States
• Handling Calls
• IP Phone Agent
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1.5 Hours
Up to 10 delegates per session
4 Sessions per day
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6 Handsets
6 PCs
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UCCX Sessions - Supervisor
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Content Overview
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Sessions
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Room Requirements
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• Agent Desktop
• Supervisor Desktop
• Overview
• Changing Agent States
• Instant Messages
• Handset Overview
• Historical Reports
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3 Hours
Up to 10 delegates per session
2 Sessions per day
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6 Handsets
6 PCs
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