ITIL Training Courses

ICA - ITIL® Change Analyst

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Describe Change Management and the role of the Change Analyst
  • Indentify the importance of communication in this role
  • Demonstrate the specific skills and competencies associated with the role of Change Analyst
  • Recognise the importance of maintaining Quality

 

prerequisites

A pass of ITIL V3 Foundation or equivalent (ITIL V2 plus Foundation Bridge).

 

ILFN - ITIL® Foundation V3

Courses in United Kingdom
Date Price Tax Location Attendees Availability
28/05/2012 GBP 825.00 20% Manchester
06/06/2012 GBP 825.00 20% Newcastle
06/06/2012 GBP 825.00 20% Thames Valley
18/06/2012 GBP 825.00 20% London
25/06/2012 GBP 825.00 20% Manchester
16/07/2012 GBP 825.00 20% Cardiff
30/07/2012 GBP 825.00 20% Manchester
06/08/2012 GBP 825.00 20% London
28/08/2012 GBP 825.00 20% Leeds
29/08/2012 GBP 825.00 20% Bristol
10/09/2012 GBP 825.00 20% London
24/09/2012 GBP 825.00 20% Manchester
01/10/2012 GBP 825.00 20% Birmingham
15/10/2012 GBP 825.00 20% Thames Valley
05/11/2012 GBP 825.00 20% Bristol
19/11/2012 GBP 825.00 20% Cardiff
26/11/2012 GBP 825.00 20% London
03/12/2012 GBP 825.00 20% Newcastle
17/12/2012 GBP 825.00 20% Birmingham

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organisation
  • Successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach
  • Be prepared for the ITIL Foundation Certificate Exam

prerequisites

There are no prerequisites for this course.

 

IOSA - ITIL® Capability: Operational Support and Analysis

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL
  • Provide delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines
  • Prepare delegates for the ITIL Capability examination in Operational Support and Analysis

 

prerequisites

Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).
Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.

 

LCSI - ITIL® Service Lifecycle: Continual Service Improvement

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL concepts and terminology
  • Understand the concepts, processes, functions and activities involved in Continual Service Improvement
  • Give a detailed management/business level understanding of the ITIL Continual Service Improvement phase of the ITIL course lifecycle and how it may be implemented to enhance the quality of IT provision with an organisation
  • Explain the roles and justify the need of Continual Service Improvement in the Service Lifecycle
  • Prepare delegates for the ITIL Lifecycle examination in Continual Service Improvement

 

prerequisites

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3 Foundation Bridge)

 

LSD - ITIL® Service Lifecycle: Service Design

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL concepts and terminology
  • Explain the 5 major elements of Service Design and how this can enhance the quality of IT service in an organisation
  • Understand the concepts, processes, functions and activities involved in Service Design
  • Explain the roles and justify the need for Service Design
  • Prepare the delegates for the ITIL Lifecycle examination in Service Design

 

prerequisites

Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).

 

LSO - ITIL® Service Lifecycle: Service Operation

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL concepts and terminology
  • Examine organisational issues including functions, groups and teams, department operational health process structure that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL
  • Understand the concepts, processes, functions and activities involved in Service Operation
  • Explain the roles and justify the need for Service Operation
  • Prepare the delegates for the ITIL Lifecycle examination in Service Operation

 

prerequisites

Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).

 

LSS - ITIL® Service Lifecycle: Service Strategy

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL concepts and terminology
  • Look at activities that may be implemented to enhance the quality of IT service management within an organisation and enable students to understand the concepts, processes, functions and activities involved in Service Strategy
  • Look at strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • Describe strategic perspectives, plans, positions and patterns as applied to service management and IT
  • Prepare the delegates for the ITIL Lifecycle examination in Service Strategy

 

prerequisites

Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).

 

LST - ITIL® Service Lifecycle: Service Transition

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL concepts and terminology
  • Look at Service Transition activities that may be implemented to enhance the quality of IT service management
  • Understand the concepts, processes, functions and activities involved in Service Transition
  • Explain the roles and justify the need for Service Transition
  • Prepare the delegates for the ITIL Lifecycle examination in Service Transition

 

prerequisites

Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).

 

MALC - ITIL® Managing Across The Lifecycle

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • This course will be the final step in achieving the ITIL Expert Qualification

prerequisites

Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.
It is recommended that students should complete at least 28 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

 

PPO - ITIL® Capability: Planning, Protection and Optimisation

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as describe in ITIL
  • Provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
  • Prepares delegates for the ITIL Capability examination in Planning, Protection and Optimisation

 

prerequisites

Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).
Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.

 

RCV - ITIL® Capability: Release, Control and Validation

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as describe in ITIL
  • Provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
  • Prepares delegates for the ITIL Capability examination in Release, Control and Validation

 

prerequisites

Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).
Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.

 

SOA - ITIL® Capability: Service Offerings and Agreements

Full Course Outline

course objectives

Upon completing this course, the delegate will be able to meet these overall objectives:

  • Obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as describe in ITIL
  • Provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
  • Prepares delegates for the ITIL Capability examination in Service Offerings and Agreements

 

prerequisites

Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management to V2 or V3 bridge equivalent (ITIL V3 Foundation Bridge).
Before taking the course it is recommended, though not required, that the candidates have exposure to basic concepts in IT and related work experience of at least two years.