Customer Experience (CX)
Our approach to ensuring customer success
Your customers are the core of your business. Ours are too.
Organizations invest in our solutions to manage the complexities of vendor programs and deliver an enhanced and more profitable relationship. Our clients expect results and we ensure they get them by employing a comprehensive customer success methodology.
Engaging to drive success:
- Our performance is measured against your objectives
- We conduct readiness assessments with detailed gap analysis
- Our experts take you through a roadmap of best practices, ensuring your implementation achieves the return on your investment in us. We review your progress with you on touchpoints along the way
- We keep you informed of vendor program updates so that you can consistently adapt your business to optimize outcomes
Expect these outcomes:
- Maximize and capitalize the value of your most important vendor relationships
- Align your business plan and capabilities to vendor strategies
- Grow revenues and profit
- Reduce risk
- Accelerate the transition to annuity business
- Realize the benefits of a lifecycle advisor practice
Your risk is small, but the rewards are high
Our partners realize a meaningful ROI within the first 12 months and it starts with the platform, V6 Fusion
Here’s how we measure your success:
- Ensure you never fall out of compliance
- Increase in VIP rebates
- Reduced sales cycle
- Improved deal profitability
- Increase in annuity base
- Better efficiency saving you time and money
- Increased profitability of your vendor relationships
Vortex 6 success:
- 97% of our customers renew with us
- 4 of the 5 Cisco Global Gold partners leverage V6 Fusion
- We serve partners of all sizes worldwide
- Our customers average ROI within 6 months but often much quicker
- Our customers experience up to 40% increase in VIP rebates in the first year
Success Stories
NTS
NTS implemented V6 Fusion to reduce the complexity of managing their vendor partner programs and increase the visibility of their VIP rebates.
IBM
IBM Implemented V6 Fusion Compliance & VIP to manage certifications and rebates worldwide.
Vodafone
Vodafone deployed both V6 Fusion Compliance and V6 Fusion Cisco VIP to manage partner status, certifications and substantially increase rebates.
Telefonica O2
Telefonica 02 implemented V6 Fusion to achieve and maintain Cisco Gold partner status
Secure Data Technologies, Inc.
Secure Data Technologies used V6 Fusion to revolutionise their Cisco relationship
Capita
The team identified and selected V6 Fusion as the best solution to automate and optimise its relationship with Cisco.