Lifecycle Workshops
Lifecycle Readiness Workshops on how to build a Customer Experience practice.
Lifecycle Readiness Workshops to build a Customer Experience practice.
Our workshops are designed for organizations that are serious about building a CX practice to drive growth and long-term customer relationships. Partners who complete our workshop earn a Customer Experience Manager Certification
Customer Experience Strategy Workshop
The move to Cloud and subscription services makes value-based relationships with customers even more critical for Technology Resellers and Managed Service providers. In this space, customer engagement evolves from a Plan > Build > Manage approach.
Customer lifecycle management is critical in a subscription-based annuitized world where the customer is free to cancel at any time. Understanding the customer, designing the appropriate solution for them, and then ensuring the expected results are delivered/exceeded, to meet targeted business outcomes is vital to building strong customer relationships.
Evaluate your current approach to CX at each stage in the new lifecycle model, comparing it to industry best practices - across:
- Business culture
- Effective and comprehensive service design, delivery and support
- Monitoring of metrics across the entire customer lifecycle
- Review your business objectives and conduct interviews with your team to align your business with industry best practices.
- A comprehensive gap-analyst report with a road map to accelerate your business's ability to deliver beneficial customer experience.
- Will monitor metrics across the entire customer lifecycle